Privacy Policy
Last Updated: August 2026
HJ AURA ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase our products.
By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
When you visit our website, we may automatically collect certain information about your device and your interaction with our website, including:
IP address
Browser type and version
Device information
Time zone
Pages visited and products viewed
Referral websites or search terms
Cookies and similar technologies
Website usage and analytics data
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect personal information including:
Full name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely through trusted third-party payment providers such as Stripe and PayPal)
Order history
Any information you voluntarily provide when contacting us
We do not store your complete credit or debit card details.
How We Use Your Information
We collect and use your personal information to:
Process and fulfil your orders
Provide customer support
Communicate regarding your purchases
Deliver products to you
Improve our website, products and services
Prevent fraud and unauthorised transactions
Maintain the security of our website
Comply with legal and regulatory obligations
Send promotional emails or newsletters where you have chosen to receive them
Cookies
Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, and help us improve our services.
You may disable cookies through your browser settings, although some features of our website may not function correctly.
Sharing Your Information
We do not sell, rent or trade your personal information.
We may share your information only where necessary with trusted third parties, including:
Payment processors (such as Stripe and PayPal)
Shipping and delivery providers
Website hosting providers
Analytics providers
Government authorities where required by law
These providers are only given the information necessary to perform their services.
Data Security
We take reasonable administrative, technical and physical measures to protect your personal information against unauthorised access, misuse, alteration, disclosure or loss.
While we take appropriate security precautions, no method of transmitting data over the Internet or storing electronic information is completely secure. Therefore, we cannot guarantee absolute security.
Your Rights
Subject to applicable Australian privacy laws, you may request to:
Access your personal information
Correct inaccurate information
Request deletion of your personal information where permitted by law
Withdraw consent to marketing communications at any time
Requests may be made using the contact details below.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies or content of those external websites. We encourage you to review their privacy policies before providing personal information.
Legal Disclosure
We may disclose your personal information where required by law, court order, government authority, or where we reasonably believe disclosure is necessary to:
Comply with legal obligations
Protect our rights, property or business
Prevent fraud or unlawful activity
Protect the safety of our customers or others
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon publication on this page. Your continued use of our website constitutes acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
HJ AURA