Refund Policy

At HJ Aura, we love our customers and put care into every piece of jewellery we choose. As an Australian small business, every order means a lot to us.

Change of Mind

We accept change-of-mind returns within 7 days of delivery.

To be eligible:

- Items must be completely unworn and unused.

- Items must be in their original condition and packaging.

- Items must show no signs of wear, damage, perfume, makeup or other use.

- Items must be packed securely for return.

Due to hygiene reasons, jewellery that has been worn cannot be returned for change of mind.

Change-of-mind returns are offered as HJ Aura store credit or an exchange. Refunds are not offered for change-of-mind purchases.

Customers are responsible for the return postage costs for change-of-mind returns.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, faulty or incorrect, please contact us with:

- Your order number

- A description of the issue

- Clear photographs of the item

- Clear photographs of the packaging

- A short video if needed

Please do not send anything back until HJ Aura has approved the return and provided return instructions.

Once approved, the item must be returned in its original condition and packaging and packed securely.

After we receive and inspect the item, we will arrange an exchange for the same item where available.

If the same item is out of stock, we will get in touch with you to offer another product of the same value or HJ Aura store credit.

Return Process

1. Email us with your order number, reason for return and photographs.

2. We review your request and let you know if the return can be sent back.

3. Once approved, we provide the return instructions.

4. Send the item back securely in its original packaging.

5. Once received and inspected, we process your approved exchange or store credit

Return Postage

For change-of-mind returns and exchanges, return and replacement postage is the customer's responsibility.

For a genuine faulty, damaged or incorrect item covered by Australian Consumer Law, return costs will be handled as required by law.

Non-Returnable Items

The following items cannot be returned or exchanged for change of mind:

- Change-of-mind purchases.

- Jewellery that has been worn, used or damaged after delivery.

- Items not returned in their original condition and packaging.

- Sale, clearance or promotional items, unless required under Australian Consumer Law.

Australian Consumer Law

Nothing in this policy affects your rights under the Australian Consumer Law.

Contact Us

If you have any questions regarding your order or this Refund & Returns Policy, please contact us through our Contact page or email us at: info@hjaura.com.au